Terms and conditions

TERMS & CONDITIONS

Last Updated: [Insert Date]

1. About Us

This website is operated by:

Edith & Mae
Email: contact@edithandmae.co.uk

These Terms apply to all purchases made through www.edithandmae.co.uk.

By placing an order, you agree to be legally bound by these Terms.

2. Eligibility

You must be at least 18 years old to place an order.

By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to cancel orders where information is false, incomplete, or suspected to be fraudulent.

3. Product Information

We make every effort to display products as accurately as possible.

However:

Colours may vary due to screen settings.
Product descriptions are provided for guidance.
Minor variations do not constitute a defect.

Images are for illustrative purposes only.

4. Pricing & Payment

All prices are displayed in GBP (£).

Where applicable, VAT is included in the displayed price unless otherwise stated.

Additional charges such as customs duties or import charges (if applicable) are the responsibility of the customer.

Payment must be made in full at checkout.

We reserve the right to cancel orders where payment authorisation fails or is flagged as high risk.

5. Order Acceptance

Your order is an offer to purchase.

A legally binding contract is formed only when we dispatch the goods.

We reserve the right to:

Refuse or cancel orders
Limit quantities
Cancel pricing errors

If cancelled before dispatch, a full refund will be issued.

6. Processing & Delivery

Orders are processed within the timeframe stated on our Shipping Policy page.

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

Courier services
Customs clearance
Incorrect customer address
Force majeure events

Risk transfers to the customer upon confirmed delivery.

Proof of delivery from the carrier constitutes fulfilment of our delivery obligation.

7. International Fulfilment

Some products may be shipped from international fulfilment partners.

Delivery times may vary depending on location and logistics.

Customers are responsible for any customs-related charges unless explicitly stated otherwise.

8. Right to Cancel (Consumer Contracts Regulations 2013)

UK consumers have the right to cancel within 14 days of receiving the goods.

To exercise this right, you must notify us in writing within 14 days.

You must return the goods within 14 days of cancellation.

Goods must be:

Unused
In original condition
In original packaging

Return shipping costs are the responsibility of the customer unless the item is faulty.

Refunds are processed within 14 days of receiving the returned goods.

9. Non-Returnable Items

The right to cancel does not apply to:

Personalised items
Hygiene-sensitive items once opened
Items showing signs of use

10. Faulty or Damaged Goods

If goods are faulty or damaged upon delivery:

You must notify us within 48 hours
Provide photographic evidence

We may offer replacement or refund in accordance with the Consumer Rights Act 2015.

11. Fraud Prevention & Disputes

We reserve the right to:

Retain transaction logs
Retain delivery confirmation
Provide order data to payment providers in case of disputes

False chargebacks or fraudulent claims may be pursued.

12. Limitation of Liability

Nothing in these Terms limits your statutory rights under UK law.

We are not liable for:

Indirect or consequential losses
Delays outside our control
Customer misuse of products

Our total liability shall not exceed the purchase price of the product.

13. Intellectual Property

All content on this website, including images, logos and text, is the property of Edith & Mae.

Unauthorised reproduction is prohibited.

14. Privacy

Your personal data is handled in accordance with our Privacy Policy.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.