Ordering and delivery

ORDERING & DELIVERY POLICY

Last Updated: 17-03-2026

1. Order Processing

Once your order is placed, it undergoes verification and preparation.

Orders are typically processed within 1–3 business days.

During peak periods, processing times may be slightly extended.

Orders are not dispatched on weekends or public holidays.

2. Delivery Timeframes

Delivery times depend on destination and logistics conditions.

Estimated delivery to the United Kingdom is typically:

5–12 business days

Please note:

  • Delivery times are estimates, not guarantees.

  • Delays may occur due to customs processing, courier disruptions, or high seasonal demand.

We are not liable for delays outside our reasonable control.

3. International Fulfilment

To offer competitive pricing and a wide product range, some products may be shipped from international fulfilment centres.

By placing an order, you acknowledge and accept that goods may be dispatched from outside the United Kingdom.

4. Shipping Costs

We offer free standard shipping on all orders unless otherwise stated at checkout.

5. Taxes, VAT & Customs

For deliveries within the United Kingdom:

  • Where applicable, VAT is included in the product price unless stated otherwise.

If goods are dispatched from outside the UK:

  • The customer may be responsible for any import-related charges imposed by local authorities.

We recommend checking local regulations if unsure.

Edith & Mae is not responsible for customs processing delays.

6. Risk & Delivery Confirmation

Risk in the goods transfers to the customer upon confirmed delivery at the address provided at checkout.

Delivery confirmation provided by the courier constitutes proof of fulfilment.

It is the customer’s responsibility to ensure the shipping address provided is accurate and secure.

We are not responsible for:

  • Incorrect addresses entered at checkout

  • Parcels left in safe places as requested by the customer

  • Failed delivery attempts due to customer unavailability

7. Refused or Unclaimed Parcels

If a parcel is refused or unclaimed:

  • Return shipping fees and customs charges (if applicable) may be deducted from any refund.

Refunds will only be processed once the parcel is returned to our fulfilment partner.

8. Lost or Delayed Parcels

If your parcel has not arrived within the estimated timeframe:

  • Please contact us so we can investigate with the courier.

We may offer a replacement or resolution at our discretion after courier confirmation.

9. Order Tracking

Once dispatched, you will receive tracking details where available.

Tracking updates depend on courier systems and may take time to update.